BotMax AI Privacy Policy

BotMax AI (“we”, “our”, “us”) is operated by BotMax AI Technologies Private Limited, which provides cloud-based automation, CRM, and communication software solutions, including integrations with platforms such as WhatsApp Business API, Facebook, and Instagram. Our services are accessible through domains including cloud.botmaxai.com, automation.botmaxai.com, biller.botmaxai.com, dialer.botmaxai.com, crm.botmaxai.com, mail.botmaxai.com, and botmaxai.com (collectively referred to as the “Services”).

This Privacy Policy explains how we collect, use, process, store, and protect information when users (“you”, “your”) access or use our Services. By using BotMax AI, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

BotMax AI operates primarily as a technology platform that enables businesses to manage communication workflows and automation. While we take reasonable measures to ensure the reliability and security of our Services, users remain responsible for how they utilize the platform in compliance with applicable laws and third-party policies.

We collect information necessary to operate, secure, and improve our Services. This includes account information such as your name, email address, phone number, company name, and login credentials provided during registration or onboarding.

In addition, when you connect third-party services such as Meta platforms, we may collect platform-related data including Business Account IDs, WhatsApp numbers, template metadata, Page IDs, and other relevant information made available through authorized APIs.

We also collect technical and usage data such as IP addresses, browser type, device identifiers, operating system, login timestamps, API logs, cookies, and performance analytics. This information helps us maintain system integrity, monitor performance, and detect potential security risks.

Where applicable, we may also process user-generated data such as contact lists, message templates, campaign configurations, chatbot flows, and communication logs solely for the purpose of providing the requested Services.

We use collected information to operate and maintain the BotMax AI platform, deliver requested services, and enhance user experience. This includes processing transactions, enabling communication workflows, managing integrations with third-party platforms, and improving system performance.

Your data may also be used to respond to support requests, conduct compliance reviews, investigate suspicious activities, and enforce applicable policies, including those imposed by third-party providers such as Meta.

Additionally, we use information to maintain platform security, prevent fraud or misuse, and communicate important updates, service notifications, or legal notices. BotMax AI does not sell or rent personal or platform data for advertising or unrelated profiling purposes.

We process data based on lawful grounds, including your consent when connecting third-party accounts, and the necessity to perform contractual obligations when providing our Services. In certain cases, processing is required to fulfill legal obligations or to pursue legitimate business interests such as improving platform functionality, ensuring system security, and preventing abuse.

BotMax AI shares data only when necessary to deliver Services or comply with legal requirements. Such sharing occurs under strict contractual obligations to ensure confidentiality and compliance with applicable data protection standards.

We may share information with infrastructure providers, such as cloud hosting services, to ensure reliable and secure data storage and delivery. Data may also be shared with vetted service providers who assist with analytics, technical support, development, or billing operations.

When you use integrations such as WhatsApp Business API, relevant data is shared with Meta Platforms, Inc. through authorized APIs as part of the service functionality. Additionally, we may disclose information to law enforcement authorities or regulatory bodies when required by applicable laws or valid legal processes.

BotMax AI does not resell platform data or user information to third parties for unrelated marketing purposes.

We retain data only for as long as necessary to fulfill the purposes outlined in this policy, including operational, legal, and compliance requirements. When you disconnect a third-party integration or request deletion, associated platform data is removed within a reasonable timeframe, typically within 30 days, unless retention is required by law.

Users may request deletion of their data by contacting us at [email protected]. Certain aggregated or anonymized datasets that do not identify individuals may be retained for analytical and performance improvement purposes.

BotMax AI implements industry-standard security measures to protect user data, including encryption via TLS/HTTPS protocols, access controls, role-based permissions, and regular security reviews. We continuously monitor our systems to detect vulnerabilities and prevent unauthorized access.

While we take appropriate steps to safeguard data, no digital platform can guarantee absolute security. Users are encouraged to maintain strong account credentials and follow best practices for protecting their access. In the event of a confirmed data breach that may affect users, we will notify affected parties in accordance with applicable laws.

Users are expected to use BotMax AI in compliance with all applicable laws, regulations, and third-party platform policies. This includes obtaining necessary consent before sending communications, particularly when using messaging services such as WhatsApp.

BotMax AI provides tools and infrastructure to facilitate communication workflows; however, the responsibility for the content, legality, and appropriateness of communications lies with the user. Any misuse of the platform, including spam, unauthorized messaging, or violation of third-party policies, may result in suspension or termination of access.

BotMax AI integrates with third-party platforms and services to deliver core functionalities. These integrations are governed by the respective terms and privacy policies of those third parties. While we strive to ensure secure and reliable integrations, we do not control the operations, policies, or actions of external platforms.

Users acknowledge that service availability, account status, and data handling by third-party providers, including Meta platforms, are subject to those providers’ independent systems and policies.

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, update, delete, or export your information. You may also withdraw consent where processing is based on consent.

To exercise these rights, you may contact us at [email protected]. We will respond to requests in accordance with applicable legal requirements.

Your data may be processed in multiple jurisdictions, including India, the United States, and other regions where our infrastructure or service providers operate. Where required, we implement appropriate safeguards, including contractual protections such as Standard Contractual Clauses, to ensure lawful data transfers.

We use cookies and similar technologies to manage user sessions, analyze platform usage, and improve functionality. These technologies help us deliver a more efficient and personalized experience. Users may control cookie preferences through their browser settings; however, disabling cookies may affect certain features of the platform.

BotMax AI is not intended for use by individuals under the age of 13. We do not knowingly collect or process data from children. If we become aware that personal data of a minor has been collected without appropriate consent, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our Services. The latest version will always be available on our website. Continued use of the Services after updates constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests related to this Privacy Policy or data processing practices, you may contact:

BotMax AI Technologies Private Limited
Email: [email protected]
Address: 1st Floor, Sector 63, Noida, Uttar Pradesh 201301, India
Websites: botmaxai.com, cloud.botmaxai.com, automation.botmaxai.com, biller.botmaxai.com, dialer.botmaxai.com, crm.botmaxai.com, mail.botmaxai.com

BotMax AI is committed to providing reliable and secure Services; however, the platform operates as a technology provider enabling user-driven automation and communication workflows. While we take reasonable care in maintaining system integrity, users acknowledge that outcomes such as message delivery, third-party platform actions, or regulatory compliance ultimately depend on factors beyond our direct control.

Accordingly, BotMax AI shall not be held responsible for consequences arising from user actions, third-party platform policies, or circumstances outside reasonable operational control, except where liability cannot be excluded under applicable law.