WhatsApp Business API vs SMS cost

Compare WhatsApp Business API costs to SMS so you can pick the right channel.

WhatsApp Business API uses conversation-based pricing, while SMS is per-message. Compare both to decide which channel delivers better ROI for your use case.

Key takeaways

WhatsApp: per conversation by category; SMS: per message, often per country/operator.
WhatsApp supports rich media and verified branding; SMS reach can be broader in some regions.
Effective cost depends on engagement and conversion, not just list price.

Pricing model differences

WhatsApp: conversation pricing (marketing, utility, authentication, service).
SMS: per-message pricing; long messages may split into multiple SMS segments.

Cost vs value

WhatsApp offers rich media, buttons, and verified profiles—often higher engagement.
SMS has wider reach where WhatsApp adoption is low; costs can be predictable per message.

When to choose each

Use WhatsApp for interactive journeys, media, and branded experiences.
Use SMS for regions with lower WhatsApp penetration or as failover for OTPs.
Many teams run both, with WhatsApp as primary and SMS as backup.

FAQs

Is WhatsApp always cheaper than SMS?

Not always. It depends on country rates and engagement. Higher conversion on WhatsApp can offset higher list prices.

Can I send the same template on both channels?

You can mirror content, but adjust for channel rules and character limits. WhatsApp allows richer formatting.

Should I run both channels?

Yes, many businesses use WhatsApp as primary and SMS as backup for delivery or regions without WhatsApp coverage.

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